Factory Reset my HP laptop

[AllyKat77]

I am trying to reset the laptop to factory settings or to simply add a profile to a laptop that was donated to my nonprofit and the donor did not give their pin code to allow us to unlock the computer. Is there a master unlock code that can be used? I am very much a novice with computers so please be kind and break it down step by step please. Thank you!

[Max3Aj]

@AllyKat77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Sure, I can help you with that! Let's start with the factory reset process for your HP laptop. Here are the steps:

Factory Reset Your HP Laptop

1. Restart your laptop: Click on the Start menu, select the Power button, and choose Restart.
2. Access Recovery Mode: As soon as the laptop starts to reboot, press the F11 key repeatedly until the HP Recovery Manager screen appears.
3. Select Language: Choose your preferred language and click "Next".
4. System Recovery: Select the "System Recovery" option.
5. Factory Reset: Choose the "Factory Reset" option and follow the on-screen instructions to complete the process.

Adding a New Profile

If you prefer to add a new profile without resetting the laptop, you can do the following:

1. Open Settings: Press the Windows key + I to open the Settings window.
2. Accounts: Select "Accounts" from the menu.
3. Family & other users: Click on "Family & other users".
4. Add someone else to this PC: Select "Add someone else to this PC" and follow the prompts to create a new user profile.

Unlocking the Laptop

Unfortunately, there isn't a universal master unlock code for HP laptops. If you can't access the laptop due to a forgotten PIN, you might need to perform a factory reset as described above.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support