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Factory Reset on HP Pavilion laptop fails with error message 0xc0000001

HP Recommended
Pavilion 97-2274us
Microsoft Windows 8.1 (64-bit)

My W10 computer was working fine and I did a backup using Microsoft Windows 7 backup. I then tried to restore the HP laptop using that backup but it failed now I get the failure 0xc0000001 missing driver.

I then tries to do a Factory Reset and got the same error message   0xc0000001

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Forrest5

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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