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‎09-28-2020 10:56 AM

HP Recommended
Product: Pavilion 97-2274us
Operating System: Microsoft Windows 8.1 (64-bit)

My W10 computer was working fine and I did a backup using Microsoft Windows 7 backup. I then tried to restore the HP laptop using that backup but it failed now I get the failure 0xc0000001 missing driver.

I then tries to do a Factory Reset and got the same error message   0xc0000001

1 REPLY 1

‎10-01-2020 09:45 AM

HP Recommended

@Forrest5

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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