cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
AshleyG01
New member
1 0 0 0
Message 1 of 2
134
Flag Post

Factory Reset, windows 10 not found

‎08-23-2019 12:27 PM

HP Recommended

I recently had to do a factory reset on my hp notebook, and now it’s saying it can’t find the windows 10 information to resinstall? There wasn’t a separate disk when I bought the laptop new. Please help.

1 person had the same question
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,827 124,183 20,653 31,746
Message 2 of 2
Flag Post

‎08-23-2019 01:40 PM

HP Recommended

Hi:

 

The only suggestion I can offer since you did not post the model number of the PC, would be to clean install W10 by making a bootable W10 installation flash drive using the Media Creation Tool at the link below.  You will need an 8 GB flash drive for this purpose.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your model PC's support page...

 

https://h22207.www2.hp.com/us-en

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation