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‎08-23-2019 12:27 PM

HP Recommended

I recently had to do a factory reset on my hp notebook, and now it’s saying it can’t find the windows 10 information to resinstall? There wasn’t a separate disk when I bought the laptop new. Please help.

1 person had the same question
1 REPLY 1

‎08-23-2019 01:40 PM

HP Recommended

Hi:

 

The only suggestion I can offer since you did not post the model number of the PC, would be to clean install W10 by making a bootable W10 installation flash drive using the Media Creation Tool at the link below.  You will need an 8 GB flash drive for this purpose.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your model PC's support page...

 

https://h22207.www2.hp.com/us-en

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