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‎11-14-2017 03:33 PM

HP Recommended
Product: HP Notebook 15
Operating System: Microsoft Windows 10 (32-bit)

I purchased an HP Notebook 15 and it is password protected. I tried using the F9 and F11 keys to start the boot menu and was able to set an Admin password. Afterwards I tried to use the Admin password. It worked for when the laptop was started, but I  still couldn't get past the Windows startup password previously set. 

 

The laptop was turned off for a few days. Today, I tried again to enter the boot menu and now it's saying my Admin password is wrong too. After 3 unsuccessful attempts I am getting a System Disabled error [I 65603081].

 

Is there any way to get back to the boot menu or factory reset it now? Or do I have to purchase a boot recovery disk? 

 

 

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2017 03:38 PM

HP Recommended

Hi,

 

Reboot and enter 70761007

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎11-14-2017 03:38 PM

HP Recommended

Hi,

 

Reboot and enter 70761007

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎11-16-2017 07:13 PM

HP Recommended

Okay, great! Now, I am able to access the boot menu, but I'm having trouble figuring out how to factory reset the laptop. Windows is password protected still. Any suggestions?

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‎11-16-2017 07:18 PM

HP Recommended

Nevermind! I found that you answered this for someone else. I tapped F11 and was able to get the factory reset started. Thank you so much for your help!!

Was this reply helpful? Yes No
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