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‎12-15-2016 08:32 PM

HP Recommended
Product: HP ENVY 15-3040nr Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I ordered the recovery media from the product support page -- http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5186791/model/5218395

 

Today I got the recovery media usb in the mail. I plugged in in, booted from the usb, and began the recovery process.

 

Going through the factory image preparation wizard things went well until 100%. When it reached 100% I got an error saying that

 

 -- "Windows cannot find 'D:/System.sav/Util/RStone.exe' make sure you typed the filename correctly and try again"

 

I'm assuming that "D:/" refers to my usb recovery media.

 

Anybody got anything? Not sure what to do here..

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2016 08:51 PM

HP Recommended

Sounds like the Recovery Media is faulty. Fill out the request for help on your support page with details and hopefully you can get some help with a replacement.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-15-3000-Notebook-PC-series/5186791/model/521...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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6 REPLIES 6

‎12-15-2016 08:51 PM

HP Recommended

Sounds like the Recovery Media is faulty. Fill out the request for help on your support page with details and hopefully you can get some help with a replacement.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-15-3000-Notebook-PC-series/5186791/model/521...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-15-2016 08:55 PM

HP Recommended
How to remove my administrator or on password my my system disabled no. Is 65425699 plz help me sir
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‎12-15-2016 09:26 PM

HP Recommended

@Ayyiaz When prompted for password try 70583219

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-15-2016 09:48 PM

HP Recommended
Thanks for giving code
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‎12-15-2016 10:05 PM

HP Recommended

What support page request are you referring to?

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‎12-16-2016 10:37 PM

HP Recommended

@nateh910

 

Use this link. it has a drop down to select your problem. Choose "My issue is not listed". Then click the blue button titled "Continue to contact HP". it will open a form to fill out with details of the problem.

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-15-3000-Notebook-PC-series/5186791/model/521...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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