Factory reset incomplete due to power cut

[Jamafg]

Hello everyone, I run out of my 3 years warranty in February 2020, and unfortunately I face a problem which I never had before. 

Due to some instability of my laptop I tried to installing the image I created, but even after a successful image restoration still had similar issues. So I decided to use my genuine recovery USB drive sent by hp two years ago. The files were installed and was in process of installing the softwares. But unfortunately during these I had a power cut and then after my laptop restart to completing the process, but I got the famous warning that Restoration Incomplete 😣. Afterwards I tried few times without any success. Then I had another problem that can't get into bios settings as asking for passwords which I never set. Finally I tried to installing a new windows from a DVD and what a surprise message I got (the selected boot device failed). Also any USB drive either is not including in the booting devices list. 

Sorry for my long history but wanted to tell you everything occurred.

I request you please to help me by giving a  working advice to all my headaches. 

I'm really very grateful for all your help. 

Regards

[WAWood]

@Jamafg 

Wish I had good news for you -- but I don't!

First off, laptop instability is very often caused by memory and/or drive failures -- and NEITHER of these is going to be fixed by a forced factory reset.

Second, if the hard drive is failing, and that could readily be the case in a laptop several years old, a forced factory reset is almost certainly going to fail --leaving you with a nonworking PC.

Third, I have no idea why the laptop would NOW have a BIOS password, but resetting that requires that HP replace the motherboard, and the cost for this goes into HUNDREDS of dollars.  This is HP's policy and there is no way around this.

IF this were mine, since it is out of warranty anyway, I would take it to a local laptop repair facility and see what they can do about resetting the BIOS password, replacing the drive, and reinstalling Windows for you.

[Jamafg · Accepted solution]

@WAWood

Hi, I'm really thankful for your help and luckily I sort my problem out simply by taking the Hard drive out and formatted in another PC, and the job was done. I'm sure this was due to a virus infection from official website of malwarebytes after downloading a trial version.

Will never use them anymore. 

Thanks again and all the best for everyone who has some sort of issue with their laptop.