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‎01-20-2020 07:40 PM - edited ‎01-20-2020 07:40 PM

HP Recommended
Product: Stream Laptop 14-ax0XX

So I've been having a difficult time factory resetting my laptop, it's been acting slow and I'm unable to do anything on it. The biggest issue is I know how to do the factory reset but everytime I try to do it I get a message saying. ( You have to clear memory space before being able to reset) I've tried many times to clear memory but I've had nothing change and I'm unsure of what I should do about this.

1 REPLY 1

‎01-21-2020 02:51 AM

HP Recommended

Hi

https://support.hp.com/gb-en/products/identify?q=Stream%20Laptop%2014-Ax0XX&filter=-1&origin=pdp

 

You really do have to clear everything off, except Windows itself.

Disk CleanUp is the place to start.

 

Backup all Data into the Cloud or onto a USB stick, and remove any apps that can be re-installed after the reset.

etc etc.

 

If in doubt please ask.

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