Factory reset on Victus fails during reset

[DVDFro]

Recently, I performed a PC reset on my 1 year old Victus 15.

I have done this before without issue. So this time the local and/or cloud gets selected, not cleaning drive but removing everything.

The computer will start the PC reset process, will reboot and spend 15 minutes or so at the factory reset boot screen (Victus logo screen)

It appears a BSOD might occur or a reboot and then then I get a message that the computer rebooted for an unkown reason and to select continue to reboot and continue with the reset. The problem is that keeps looping.

What I have done since then

Ran sfc /scannow once I recovered the system using a recovery USB

I had to recreate the recovery USB on another machine using this machines Serial Number I believe.

When using the USB recovery, works fine

When using a Windows 11 USB recovery without HP's stuff it also works fine but I have to connect to network cable until setup is done as wireless drivers aren't included.

Since I recovered with HP (Like this time right now, I've tried reset multiple times) I try another reset and get the same error message after about 15 minutes in the PC reset boot screen.

Performed hard drive check. Seems fine. Just past warranty period.

[A_Gayathri]

Hi @DVDFro, 

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you. I see that you are facing issues with your Victus 15

Thank you for trying all the Troubleshooting steps 

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

HP PCs - Reset the computer Please  follow this document

And please check for Windows and HP updated and if any please update it and post that as well if the  issue remains the same then please Run the hardware test Please follow the below link

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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