• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2018 11:31 PM

HP Recommended
Product: HP laptop 17-ca0003cy
Operating System: Microsoft Windows 10 (32-bit)

Trying to do a factory reset so I can return this pos computer but it's been stuck at 12% for 5 hours now . Not sure what to do at this point...will it finish...is it stuck.... Can I power down and restart.... if I unplug and let battery died and ship back will my info still be on the computer?

2 REPLIES 2

‎11-17-2018 01:22 PM

HP Recommended
@Jls83 wrote:

Trying to do a factory reset so I can return this pos computer but it's been stuck at 12% for 5 hours now . Not sure what to do at this point...will it finish...is it stuck.... Can I power down and restart.... if I unplug and let battery died and ship back will my info still be on the computer?

Hi,

It sounds like the hard drive is gone. Do you have the recovery disks or is the factory reset being done from the hard drive? Once the hard drive is damaged there is no need for a factory reset. If the system is still under the warranty then return it where it was purchased from. At this point the hard drive is wiped out.

Asus ROG STRIX G635LX Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Was this reply helpful? Yes No

‎11-17-2018 02:03 PM

HP Recommended

Well just bought the computer less than a month ago . It went for over 16 hours stuck at 12% so I just powered it off and sent it back with a note taped to it stating they need to reset it etc.  Thank you for the reply.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->