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‎04-16-2020 05:39 PM

HP Recommended
Product: Hp laptop 15-db0031nr

I just purchased a laptop from Target and set it up with no issue. I wanted to create a windows account but was unable to because it required me to enter a password. I dont remember making one. So I decided to factory reset it so I could start over with the set-up process. 

 

To initiate the reset I got the f11 key after powering on and selected the full reset without saving any files. I started the process about 4 hours ago and it moved slowly but steadily. The screen shows the HP logo and "resetting this PC" with moving dots in a circle. It is now "stuck" at 40% for about the last hour. I'm not sure if his is normal or if something went wrong. Please help! 

4 people had the same question
3 REPLIES 3

‎04-16-2020 08:03 PM

HP Recommended

Hi:

 

You are probably beyond the normal factory reset time.  Shouldn't take more than 2 -3 hours.

 

If it doesn't complete by the time you turn in for the night, you can make a bootable USB recovery drive using the HP cloud recovery tool, and another working Windows PC, that will factory reset the notebook for you as well.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

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‎04-16-2020 08:20 PM

HP Recommended

Thanks for the help! About 30 mins after I posted this the reset went from 40% to 99 then done. All is well, I guess it just really does take a long time.

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‎04-17-2020 06:38 AM

HP Recommended

You're very welcome.

 

Glad the reset worked.

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