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Locked

‎02-05-2019 12:38 PM

HP Recommended
Product: 15t-ch000
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a 2018 Spectre x360 15t-ch000. This model had issues updating to the latest Windows 10 update and a firmware update was released to correct this. I tried to apply the update, it appeared to install successfully, but on restart the machine contiues to crash with a blue screen error. The specific errors change but the system is not stable enough to run for more than a few minutes at best. The inital installation of the firmware was done via the HP support site using the installer from there with the auto-detect feature.

 

I've tried to install from USB however the machine never boots from the USB stick. Occasionaly on restart I do get to the Windows recovery screen and from there can select the USB stick.

 

From here I'm stumped though. On the USB stick there are the following:

 

F:\>dir /s
 Volume in drive F is HP_TOOLS
 Volume Serial Number is 9631-53B1

 Directory of F:\

03-Feb-19  09:12    <DIR>          HP
03-Feb-19  08:34    <DIR>          EFI
03-Feb-19  08:34    <DIR>          Hewlett-Packard
               0 File(s)              0 bytes

 Directory of F:\System Volume Information

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34                12 WPSettings.dat
03-Feb-19  08:34                76 IndexerVolumeGuid
               2 File(s)             88 bytes

 Directory of F:\HP

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  09:12    <DIR>          BIOSUpdate
03-Feb-19  08:34    <DIR>          BIOS
               0 File(s)              0 bytes

 Directory of F:\HP\BIOSUpdate

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         1,450,512 BiosMgmt.efi
03-Feb-19  08:35               256 BiosMgmt.s09
03-Feb-19  08:35               256 BiosMgmt.s12
03-Feb-19  08:35               256 BiosMgmt.s14
03-Feb-19  08:35         1,209,656 BiosMgmt32.efi
03-Feb-19  08:35               256 BiosMgmt32.s09
03-Feb-19  08:35               256 BiosMgmt32.s12
03-Feb-19  08:35               256 BiosMgmt32.s14
03-Feb-19  09:12             7,760 HpBiosUpdate.log
               9 File(s)      2,669,464 bytes

 Directory of F:\HP\BIOS

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          Previous
03-Feb-19  08:34    <DIR>          Current
03-Feb-19  08:34    <DIR>          New
               0 File(s)              0 bytes

 Directory of F:\HP\BIOS\Previous

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
               0 File(s)              0 bytes

 Directory of F:\HP\BIOS\Current

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

 Directory of F:\HP\BIOS\New

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

 Directory of F:\EFI

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          HP
               0 File(s)              0 bytes

 Directory of F:\EFI\HP

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          BIOSUpdate
03-Feb-19  08:34    <DIR>          BIOS
               0 File(s)              0 bytes

 Directory of F:\EFI\HP\BIOSUpdate

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34           443,904 CryptRSA.efi
03-Feb-19  08:34           259,072 CryptRSA32.efi
03-Feb-19  08:34         1,450,928 HpBiosUpdate.efi
03-Feb-19  08:34               256 HpBiosUpdate.s09
03-Feb-19  08:34               256 HpBiosUpdate.s12
03-Feb-19  08:34               256 HpBiosUpdate.sig
03-Feb-19  08:34         1,210,264 HpBiosUpdate32.efi
03-Feb-19  08:34               256 HpBiosUpdate32.s09
03-Feb-19  08:34               256 HpBiosUpdate32.s12
03-Feb-19  08:34               256 HpBiosUpdate32.sig
03-Feb-19  08:34         1,450,736 HpBiosMgmt.efi
03-Feb-19  08:34               256 HpBiosMgmt.s09
03-Feb-19  08:34               256 HpBiosMgmt.s12
03-Feb-19  08:34               256 HpBiosUpdate.s14
03-Feb-19  08:34               256 HpBiosUpdate32.s14
03-Feb-19  08:34               256 HpBiosMgmt.s14
03-Feb-19  08:34         1,210,248 HpBiosMgmt32.efi
03-Feb-19  08:34               256 HpBiosMgmt32.s09
03-Feb-19  08:34               256 HpBiosMgmt32.s12
03-Feb-19  08:34               256 HpBiosMgmt32.s14
              20 File(s)      6,028,736 bytes

 Directory of F:\EFI\HP\BIOS

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          Previous
03-Feb-19  08:34    <DIR>          Current
03-Feb-19  08:34    <DIR>          New
               0 File(s)              0 bytes

 Directory of F:\EFI\HP\BIOS\Previous

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
               0 File(s)              0 bytes

 Directory of F:\EFI\HP\BIOS\Current

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

 Directory of F:\EFI\HP\BIOS\New

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

 Directory of F:\Hewlett-Packard

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          BIOSUpdate
03-Feb-19  08:34    <DIR>          BIOS
               0 File(s)              0 bytes

 Directory of F:\Hewlett-Packard\BIOSUpdate

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34           443,904 CryptRSA.efi
03-Feb-19  08:34           259,072 CryptRSA32.efi
03-Feb-19  08:34         1,450,928 HpBiosUpdate.efi
03-Feb-19  08:34               256 HpBiosUpdate.s09
03-Feb-19  08:34               256 HpBiosUpdate.s12
03-Feb-19  08:34               256 HpBiosUpdate.sig
03-Feb-19  08:34         1,210,264 HpBiosUpdate32.efi
03-Feb-19  08:34               256 HpBiosUpdate32.s09
03-Feb-19  08:34               256 HpBiosUpdate32.s12
03-Feb-19  08:34               256 HpBiosUpdate32.sig
03-Feb-19  08:34         1,450,736 HpBiosMgmt.efi
03-Feb-19  08:34               256 HpBiosMgmt.s09
03-Feb-19  08:34               256 HpBiosMgmt.s12
03-Feb-19  08:34               256 HpBiosUpdate.s14
03-Feb-19  08:34               256 HpBiosUpdate32.s14
03-Feb-19  08:34               256 HpBiosMgmt.s14
03-Feb-19  08:34         1,210,248 HpBiosMgmt32.efi
03-Feb-19  08:34               256 HpBiosMgmt32.s09
03-Feb-19  08:34               256 HpBiosMgmt32.s12
03-Feb-19  08:34               256 HpBiosMgmt32.s14
              20 File(s)      6,028,736 bytes

 Directory of F:\Hewlett-Packard\BIOS

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:34    <DIR>          Previous
03-Feb-19  08:34    <DIR>          Current
03-Feb-19  08:34    <DIR>          New
               0 File(s)              0 bytes

 Directory of F:\Hewlett-Packard\BIOS\Previous

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
               0 File(s)              0 bytes

 Directory of F:\Hewlett-Packard\BIOS\Current

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

 Directory of F:\Hewlett-Packard\BIOS\New

03-Feb-19  08:34    <DIR>          .
03-Feb-19  08:34    <DIR>          ..
03-Feb-19  08:35         8,388,608 083BA.bin
03-Feb-19  08:35               256 083BA.sig
03-Feb-19  08:35         8,388,608 083BB.bin
03-Feb-19  08:35               256 083BB.sig
               4 File(s)     16,777,728 bytes

     Total Files Listed:
              75 File(s)    115,393,392 bytes
              59 Dir(s)   7,885,979,648 bytes free

From the Windows recovery I'm asked to select a folder/file. What am I suppsed to do from there?

 

How can I confrim these are the right BIOS files for my machine?

 

Thank you!

4 REPLIES 4

‎02-07-2019 01:48 AM - edited ‎02-07-2019 01:51 AM

HP Recommended

 

@petteriusa 

First thing is to make sure you have correct BIOS. Post your full Model number and Product ID. This should be on the bottom of case.Usually along back edge.

Second thing- you do not boot from the usb BIOS recovery. You insert it into usb port, hold the Windows key and B key and push power button for 3 seconds and release. Continue holding Win and B till a BIOS recovery screen comes up.

https://support.hp.com/us-en/document/c02693833

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎02-07-2019 05:42 AM

HP Recommended

Hey, thank you!

 

My model is: 15t-ch000

Product ID: 2FW62AV

 

I'll hold off on any apptempts to reintall the BIOS until I can confrim that I have the correct one.

Was this reply helpful? Yes No

‎02-07-2019 07:18 PM - edited ‎02-07-2019 07:19 PM

HP Recommended

BIOS F.25 listed here should be the right one for your Spectre. If it does not work with BIOS recovery-click on Previous versions tab on that file to see the earlier BIOS versions.

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎02-13-2019 07:48 AM

HP Recommended

I've retried both F.25 and F.24 with no success. When trying to revert to F.24 is gets to the clearing Pending Image (it jumps straight to Block 256/256 100%) then gets to a Error 500 message. It'll then boot (if it gets that far) to Windows where I'm still at F.25.

 

How can I tell that it's getting the new BIOS from the USB and not a partition on the drive somewhere?

Was this reply helpful? Yes No
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