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Locked

‎09-17-2020 10:32 AM

HP Recommended
Product: HP N5Y09UA#ABA

I have had the same password for a while now and never had any issues before logging in. All of a sudden we are having issues. I know my password is correct but it still says invalid. I am not able to reset. Says I need a usb drive which I do not have and wouldn’t know what to do after. I’ve tried restarting. Nothing is working. 

1 person had the same question
1 REPLY 1

‎09-17-2020 11:13 AM

HP Recommended

Hey Keyla 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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