Failed to upgrade Windows to newest version.

[Gorse]

I have tried to  update/upgrade using the Windows 10 Update Assistant. It downloads the latest version of Windows 10 but stalls during reboot. System freezes. I have to reboot and it returns to the previous version. I would appreciate your help.

[WAWood]

@Gorse 

To start, we need the specific Win10 version and build number.  So, in the search area, enter "winver" (without the quotes) and report back what it says.

We can proceed when you provide the information.
Thanks

[Gorse]

Thank you for responding so promptly.

Version 1511

OS Build 10586.1176

Thanks

Gorse

[WAWood]

@Gorse 

That version of Win10 lost support years ago -- so if you're trying to upgrade to a newer version using Windows Update, that is probably why it keeps failing, although failure near the end of the upgrade process more often indicates a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

[Gorse]

I have managed to conduct the tests you have suggested and the hard disk has passed the tests both Quick and Comprehensive and S.M.A.R.T

Gorse

[WAWood · Accepted solution]

@Gorse 

OK, if the drive is good, then the problem is likely that the MS update assistance is unable to do such a major upgrade on its own.  You would need to create Win10 install media and use that to do the upgrade.

1) Use this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10

2) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator.  This will start an in-place Upgrade which could then take a couple of hours to complete.

If you are presented with a window asking for a product key, down near the bottom is a entry you can click to skip that. Do NOT enter a product key, as it will reuse your existing key and when you finish and get back online, Windows will automatically activate.

[Gorse]

Success!

My issue has been resolved.

I thank you for you assistance. You have been so helpful.

I hope you have Happy New Year.

Gorse

[Tomateros]

Hello Gorse -

I seem to be having the same issue, how was it that you were able to resolve it?