Failure ID: Q4M722 - 8OC9K1 - MFPX6J - 618603

[matteone]

GOOD MORNING
I have HP Pavilion Gaming Notebook and the operating system is Windows 10 Home 64.

I recently installed the updates but when the computer restarted there was the error:
- hard disk - (3f0) boot device not found.

I applied the changes in the bios and at the start of the computer there was another error:
- no bootable device insert boot disk and press any key.

I ran the UEFI hardware diagnostic test, but here too there was an error:
- Hp pc hardware diagnostic UEFI
VERSION 1.12.0.0 - BIOS
Hard drive check
Smart check: Passed
Long DST: Failed
Failure ID: Q4M722 - 8OC9K1 - MFPX6J - 618603
Product Id: W4XO4EA#ABZ

What can I do to fix the problem?

[iomare]

Hi,

The failure id indicates that the drive has failed the long test. You will need to replace the drive. If you can still boot into Windows you should back up all important data. If not, you can try recovering data once the drive is removed with a USB to SATA adapter.

Here is a small guide in replacing the drive:

So what you need is a 2.5" SATA3 hard drive (max 2TB because of the thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC (no limit in capacity)

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

or an M2 SATA3 SSD such as the M2 Samsung 860 Evo or similar

On page 41 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04823146

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC  until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on the HP support page for your product.

https://support.hp.com/us-en/product/hp-pavilion-gaming-15-ak100-notebook/10282846/model/11025583/pr...

 I recommend installing HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Let me know if you need further help,

David

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[matteone]

I followed everything you told me but when I install windows at the end of the installation it gives me an error that says:
unable to restart the computer for the next install phase.
to install windows restart the installation
I tried 3 times but the same error forever...

if I disconnect the usb from notebook it gives me the error again:
no boot device insert boot disck and press any key.
what should i do now?

thanks

[iomare]

Hi,

Did you replace the drive with a new HDD or SSD without any prior partitions on it or a used drive?

Did you change any BIOS settings?

Did you create the USB drive on another PC?

Let me know,

David

[matteone]

Hi, David,

- NO, I didn't replace the hard disk but I formatted everything.
This is a problem?

- MAYBE, in the BIOS at System configuration is like this:
POST Hotkey Desplay (sec) <0> color blue
CD ROM Boot <enable> color blue
Internazional Network Adapter Boot <disable> color blue
Network Boot Protocol <IPv4(Legacy)> color black
legacy support <enable> color blue
secure boot <disable> color black
Platform Key Enrolled color black
Pending Action None color black

- YES I have created the USB drive on another PC.

I tried to install windows but the end of the installation it gives me an error that says:
unable to restart the computer for the next install phase.
to install windows restart the installation.

THANKS DAVID

[iomare · Accepted solution]

Hi @matteone 

You need to replace the drive as it has failed hardware test. So you need a new 2.5" Hard Drive or SSD.

Hope it helps,

David