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‎07-29-2019 05:18 PM

HP Recommended
Product: 17-x121dx
Operating System: Microsoft Windows 10 (32-bit)

Hi!  After running HP Diagnostics the following failure code appeared:  98ACXA-8AX9NJ-GXGK6K-60BS03 (the smart check failed for Drive 1).  

 

Looking for options and what to do next??

Thanks!

 

1 REPLY 1

‎08-01-2019 04:15 AM

HP Recommended

Hi @KevinPS

 

Welcome to the HP Support Community. 

 

The failure ID indicates Hard Disk 1 SMART Hard Drive Detects Imminent Failure.

 

You may replace the Hard Drive with a 1-TB, 5400-rpm, 2.5-in. Spare Part# 778192-005. Refer to page# 43-45 of the User Guide for steps to replace the Hard Drive. 

 

If the PC is still in warranty, you may reach out to the HP Support in your region regarding the drive replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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