cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Potato_laptop69
New member
2 1 0 0
Message 1 of 3
67
Flag Post

Failure ID

‎12-10-2020 09:34 AM

HP Recommended
Product: HP Pavilion g7 notebook PC
Operating System: Microsoft Windows 7 (32-bit)

I was having trouble with my laptop so I hard reset it and when it was done resetting to its factory state, it said that i had to have a disk for windows. But I never got a disk or anything like that, it said that If I didn’t have the disk, to contact my system administrator or the manufacturer, so I’m contacting y’all. What do I do?

 

Reply
2 REPLIES 2
WAWood
Level 16
Level 16
28,330 28,250 2,586 6,201
Message 2 of 3
Flag Post

‎12-10-2020 09:42 AM

HP Recommended

@Potato_laptop69 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

 

You really should NOT have done that -- because HP no longer supplies recovery media for Win7 era PCs.  So, there is no way to get media from HP you can use to restore your PC.

 

In addition, both MS and the only sites also no longer supply media for Win7.

 

So, unless someone comes along with a site that DOES supply that media, you are stuck.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
Potato_laptop69
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎12-10-2020 10:27 AM

HP Recommended

Thank you, I looked it up on here and on YouTube and it was said that it would work. I really am stuck now because i have no idea what to do. Thank you for the information though. 😞

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation