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‎12-10-2020 09:34 AM

HP Recommended
Product: HP Pavilion g7 notebook PC
Operating System: Microsoft Windows 7 (32-bit)

I was having trouble with my laptop so I hard reset it and when it was done resetting to its factory state, it said that i had to have a disk for windows. But I never got a disk or anything like that, it said that If I didn’t have the disk, to contact my system administrator or the manufacturer, so I’m contacting y’all. What do I do?

 

2 REPLIES 2

‎12-10-2020 09:42 AM

HP Recommended

@Potato_laptop69 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

 

You really should NOT have done that -- because HP no longer supplies recovery media for Win7 era PCs.  So, there is no way to get media from HP you can use to restore your PC.

 

In addition, both MS and the only sites also no longer supply media for Win7.

 

So, unless someone comes along with a site that DOES supply that media, you are stuck.



I am a volunteer and I do not work for, nor represent, HP
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‎12-10-2020 10:27 AM

HP Recommended

Thank you, I looked it up on here and on YouTube and it was said that it would work. I really am stuck now because i have no idea what to do. Thank you for the information though. 😞

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