Failure Id: 00097B-XD6XGJ-C6DA03 Product Id: GW687AV

[intelcore]

Failure Id: 00097B-XD6XGJ-C6DA03

Product Id: GW687AV

this was what i received after running a test for my battery.

please what's next to do?

[The_Fossette]

@intelcore,

Welcome to the HP Support Community!

The failure ID you have shared is not complete. However, as you have mentioned that you got this failure ID when running a test on the battery, so the battery on the computer might have gone bad.

I suggest you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!