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‎09-21-2020 09:00 AM

HP Recommended
Product: Example:G32
Operating System: Microsoft Windows 10 (64-bit)

During start up test Failure ID: 9GAN7H-5JEA89-XD6V41-60SW03. May i know what is the error saying? how to recover my Laptop. totally cant boot now.  pls help .

1 REPLY 1

‎09-21-2020 09:16 AM

HP Recommended

@9GAN7H-5JEA89-X 

That error code means your hard drive has failed and needs to be replaced.

 

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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