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‎04-13-2020 03:19 PM

HP Recommended
Product: HP Notebook 15-da0061 nr
Operating System: Microsoft Windows 10 (64-bit)

I've just tried to reinstall Windows using the recovery USB drive ordered from HP.

Every thing goes as planned until it's time to reboot windows after removing the drive.

Window reboots a few times but ultimately gets a failure message.

 

Failure when attempting to copy boot files

1 REPLY 1

‎04-13-2020 03:55 PM

HP Recommended

Hi:

 

See if using the HP cloud recovery tool to make a bootable USB recovery drive works.

 

Here is an info link for how to use that utility. 

 

https://support.hp.com/us-en/document/c06162205

 

You will need to have access to another working Windows PC, and a 32 GB USB flash drive.

 

If that doesn't work either, use the Media creation tool to clean install W10 by making a bootable USB installation flash drive.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will need an 8 GB flash drive for this.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828

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