10-13-2019 11:16 AM
After updating the bios to F. 32 the fans of the laptop are not working, even if the laptop is under full load.
I have tried changing the thermal profile in HP Command Center. The fans are working in "Comfort Mode", but they turn off in "Performance Mode" or in "HP Recommended Mode", even when the laptop is under full load.
Once, I have tried letting the laptop run under full load in "Performance Mode" to see if the fans will ever turn on, and they did eventually turn on after 4 minutes and 41 seconds, when the temperature under the laptop reached 55,4 degrees C and on the keyboard 45,6 degrees C, and while the CPU and GPU were constantly at 98 and 84 degrees C respectively, and the laptop was thermal throttling.
I have tried rolling back to the previous bios version, but because I accidentally installed version F.32 twice, it sees now the version F.32 as the previous version. If I remember correctly, my previous bios version was F.22, but I couldn't find it anywhere from an official HP source.
The laptop is under warranty, but I would hate to return it to HP for service, because I live in Greece and the last time I brought a laptop to HP for service it took them 28 days to return it to me.
Your help would be greatly appreciated!
Product N. 5KU08EA#AB7
10-15-2019 01:46 PM
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