Fatal error C0000033 applying update operation 72642 of 74502(\Regi...)

[landivar26]

I've shut power down and pressed esc did a system check everything passed. When it started back up this message came back up.
Please, help

[Riddle_Decipher]

@landivar26

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service. 

I understand while updating windows you got a Fatal error C000002 on your PC.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you make any software or hardware changes to your PC?

Did you manually download and install the windows update?

Meanwhile, Try performing a system restore on your PC and then try running the windows update again.

Refer this article to know how to perform a system restore on your PC.

Most probably the issue occurred because the Windows Update failed to download/install correctly.
It may be due to some 3rd party interference or just because of faulty/buggy update from Microsoft - happens occasionally.

1. Please, shut down the computer using the power button
2. Power it on.
3. Keep tapping the F2 key on your PC system diagnostics screen would open.
3. Perform System Test >> extensive test.

Refer this article to know more information about system diagnostics. 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[landivar26]

I'm away from my computer at the moment but, I believe it's a AMD A8 HP15 J2x70UA#ABA

[Riddle_Decipher]

@landivar26

Thank you for replying,

Please take your time in completing the suggested steps and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[landivar26]

I am running the system extensive test. This is a different test then the quick test,.? Is it normal to take about 3 hours?

[landivar26]

Good morning, I ran the extensive system test everything passed. But when I exit out out it took me to a message: PC didn't exit properly. Do u want to Restart or advance options.. I restarted the computer and got the same message
Fatal error C0000022 applying update operation
72642 of 74502 (\Regi...)

[DavidSMP · Accepted solution]

Hi @landivar26,

I reviewed the post comprehensively. You've displayed terrific patience, excellent resolve and commendable effort to try and get the issue fixed. Great troubleshooting and Kudos to you for a job well done. 🙂 As @Riddle_Decipher is out of office, I am taking over from here. Please check if you are able to perform a system recovery by following the steps from this link: https://support.hp.com/us-en/document/c01867418 Please follow the option "Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen". 

If it still does not work, there is more to it than meets the eye. The issue could be hardware related. Please contact a local technician such as a Best Buy technician or a Staples technician for further assistance to get the situation corrected as this model has been retired and service options with HP may not be available since the parts for it are no more supplied to Hp by the original manufacturers of these parts.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[landivar26]

Good evening,
I followed the steps for the recovery back to original setups. And it worked 😊

I do have one last question hopefully u can help. U had installed a few months ago an ant-virus. Did I delete that by doing the recovery? Or is it still installed? How do I find it?

[Riddle_Decipher]

@landivar26

It looks like you were interacting with @DavidSMP, but I'm back and ready to help. 😉

I'm glad it helped and your PC is up and running, that said, I understand your query and it looks like you may have deleted that during the recovery, although, you could Contact the manufacturer of the anti-virus program and talk to them that you had to reinstall the windows to recover your OS and in the process lost the program and perhaps, they could help you get it back.

Alternatively, you can install the windows defender on your PC, it's free and helpful: Click here to check it out.

Let me know if those steps worked for you,

If they did, that's awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck

[DavidSMP]

Hi @landivar26,

I was on my weekend. I am happy for you that the issue has been resolved with a system recovery.

Should you have any issues please do reach out and we are always there to assist you. take care. I hope the computer works great and stays healthy for a long time. 🙂 You take care for now and it was fabulous working with you. You could also install the security package as suggested by my very technically capable colleague @Riddle_Decipher.

Trust me I've done everything here to assist you by keeping your best interest in mind. 🙂 You've been absolutely superb to work with, by displaying great technical skills. 🙂 I thank you again for your time. It has been an absolute privilege to share this platform with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂