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Tutor
Posts: 15
Member Since: ‎04-05-2013
Message 1 of 8 (16,947 Views)
Accepted Solution

Fingerprint already enrolled Issue - ProBook 4540s

I bought my laptop about two weeks ago. Then first, I installed Windows 7 Professional 64 bit. I installed "HP Protect Tools" & could enroll all 20 fingers at once without any issue. Then recently, reinstalled the whole system with Windows 7 Ultimate 64 bit. Then, installed Protect tools & could enroll my two thumbs. But I couldn't enroll any other finger. For each other finger, first two confirmtions work properly. But at third, it always fails. I cannot think that this is an issue related to how I sweep the fingers. Because, then how do every first two confirmations get passed?.

 

Hope anyone will help me to sort this out. :)

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Accepted Solution

Re: Fingerprint already enrolled Issue - ProBook 4540s

OK.. I just sorted it out. I clear all fingerprints data & then, I could enroll all 20 fingers. :)
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Tutor
Posts: 15
Member Since: ‎04-05-2013
Message 2 of 8 (16,936 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

OK.. I just sorted it out. I clear all fingerprints data & then, I could enroll all 20 fingers. :)
Student
Posts: 1
Member Since: ‎10-23-2013
Message 3 of 8 (16,309 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

Can you tell us how did you do that please?

Retired
Posts: 5,889
Member Since: ‎09-03-2013
Message 4 of 8 (16,276 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

[ Edited ]

Deshan

 

I am linking you an HP Support document called "Using HP SimplePass Fingerprint Reader (Windows 7, Vista)" below. You should find all the information you need contained within.

 

Using HP SimplePass Fingerprint Reader (Windows 7, Vista)

http://support.hp.com/us-en/document/c02518653

 

Please feel free to re-post if you have any further questions or concerns.



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Honor Student
Posts: 2
Member Since: ‎11-12-2013
Message 5 of 8 (16,138 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

Plz help finger print allrady enroled problem show after re installing windows. What am i do ? :smileyembarrassed:

Tutor
Posts: 15
Member Since: ‎04-05-2013
Message 6 of 8 (16,127 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

Do as I have said in a previous comment. Clear all fingerprints & try again. :)

Honor Student
Posts: 2
Member Since: ‎11-12-2013
Message 7 of 8 (16,100 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

Thanks of all at last I found the solution see this video http://www.youtube.com/watch?v=8SuGGx9cTKw&feature=youtu.be  

 

Intern
Posts: 30
Member Since: ‎08-26-2013
Message 8 of 8 (6,017 Views)

Re: Fingerprint already enrolled Issue - ProBook 4540s

This regards my Probook 4430s.  The inability to delete an already assigned finger dogs me already for several years.

The document 

    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01471790

explains::

  1. Click the enrolled finger that you want to delete.

  2. When the delete confirmation appears, click Yes to delete.

Does NOT work for me.

When I go to an assigned finger there is a fast flicker of a pop up, which disappears immediately.

Subsequently I am invited to assign the finger, which fails because it has been already assiged.

 

I have reinstalled the Win7 OS.   The previously assigned fingers are STILL assigned.

 

{{ This is the 2nd festering problem.  The destruction of the USB composite device - which prevents the use of the camera 

in Skype - due to a suspension (?) (getting to sleep or waking up?) is bothering me also for years and is also not fixed with

the resinstallation :-((..   Replacement of the motherboard was useless ...  I doubt that my 3rd lap top will be from HP. }}

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