Fingerprint reader in HP Probook G2 640 with Windows 7 x64 not detected

[PabloC]

Hi all,

I'm having issues trying to use the fingerpint reader.

Notebook is an HP Probook g2 640 and I've instaled the drivers suggested by HP in the Support forum (Synaptics WBF).

Anyway, when I try to run the Synaptics app, this is the error.

"The Digital fingerprint reader is not detected. Please make sure the sensor is configured correctly and try again".

Also, in the Device Manager, I cannot find any "Biometric" information.

Do I need to install any other driver from Windows 7 first?

Any help will be appreciated. Cheers

[GBL84]

Hello @PabloC,

Please go to BIOS screen by tapping F10 at the start.

Go to ADVANCED Tab and select Built-in Device options.

Scroll down and look for Finger print device as shown in the below pic. Make sure there is a TICK.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[PabloC]

Thanks for the quick feedback.

The option you are mentioning is not in the BIOS. 

Please, take a look at my menus.

http://imgur.com/a/GZDa6

My bios is 

http://imgur.com/X2SA1rA

Any idea why?

[GBL84 · Accepted solution]

Hello @PabloC,

Thank you for your reply !!

Have you used the Finger Print device on this PC before ???

Do you see this on your PC 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[PabloC]

After inspecing it, I've noticed it is a gray plastic, and not the fingerprint reader. Sorry for asking.

Thanks for your great help anyway

[GBL84]

You're very Welcome !! @PabloC

All the Best !!   Thanks for being a member!

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee