Flash-by error message

[Hugger1]

Hi all----->

For the lst day and a half I've been getting an error message, white letters on a black background, that basically says my PC has encountered an error and needs to restart.  Sometimes the error message doesn't appear for a few hours or it could appear a few miutes after a previous error message appeaed.  The PC restarts right away, so I don't get a chance to see what the error messages is.  The problem is that the message appears and disappears in a flash, less than 2 seconds from the time it first appears until it disappears.  Now I'd like to try and fix whatever is that is causing this message to appear.  So my question is----> Is there any error log or whatever I can go to to see what is going on with my PC  And if so how do I find it?

My PC is a HP Laptop 15-dy2048ca (2L7J7UA).  All the updates and drivers are up to date.

[Pallipurath]

Hi @Hugger1 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand how frustrating unexpected restarts can be. The good news is that Windows usually records these events, even if the blue/black error screen disappears too quickly to read.

Please follow the steps below to identify the cause

Check Event Viewer

• Press Windows + X and select Event Viewer.
• Expand Windows Logs and click System.
• In the right pane, select Filter Current Log.
• Check Critical and Error, then click OK.
• Look for events around the time the computer restarted, especially:
• Kernel-Power (Event ID 41) – indicates the system restarted unexpectedly.
• BugCheck (Event ID 1001) – often includes the stop code (BSOD error) that caused the restart.

Disable Automatic Restart (to capture the error)

By default, Windows restarts immediately after a system crash, making it difficult to read the error message.

• Press Windows + R, type sysdm.cpl, and press Enter.
• Open the Advanced tab.
• Under Startup and Recovery, click Settings.
• Uncheck Automatically restart under System failure.
• Click OK and restart the PC.

If the issue occurs again, the error screen will remain displayed so you can note the Stop Code and any driver or file name mentioned.

Run HP Hardware Diagnostics

To check out a hardware issue:

• Turn off the notebook.
• Power it on and immediately tap Esc repeatedly.
• Press F2 to open HP PC Hardware Diagnostics.
• Run the System Tests, especially the Memory Test and Hard Drive Test.

Share the Results

Please let us know:

• What is the Stop Code shown on the error screen (after disabling automatic restart)?
• Are there any BugCheck (Event ID 1001) entries in Event Viewer?
• Did the HP Memory and Hard Drive tests pass or report any failures?

With that information, I can help determine whether the issue is related to a driver, Windows, or a hardware component and guide you through the appropriate resolution.

Take care and have an amazing day!

[Hugger1]

Hello again Pallipurath;

I was able to disable the automatic restart and get the info I needed from the Event Viewer.   The stop code I initially received was KERNEL_SECURITY_CHECK_FAILURE (0x139)    As I was trying to figure out how to fix that Stop Code another one popped up, IRQ_NOT_LESS_OR_EQUAL (0Xa). 

There were no BugCheck (Event ID 1001) entries in Event Viewer.  There were just errors (4 times, the same error) and information (6 times, the same information) logged in the Event Viewer.

I opened the HP Hardware Diagnostics and ran the System Tests, including the Memory Test and Hard Drive Test.  The HP Memory and Hard Drive tests passed successfully. 

As there are two Stop Code error messages and supposedly a fan issue I'm going to take the laptop to the local PC sales and repair store about 5 minutes from here.   I'm done farting around with this laptop.  The PC is out of warranty, so it doesn't make sense to take it to the local authorized HP repair depot at Best Buy which is at the other end of town.   I don't think there is a fan issue, as when it first popped up about a year ago I took it to the shop I was using at the time (he's since closed his shop, as a bigger and better opportunity landed in his lap).   He replaced the fan.  But the same fan error kept popping up.   So, he replaced the thermal paste and then ran a few tests on the PC, including having it run for 24 hours non-stop.  No errors appeared during the tests.   He think there's something funky going on that testing can't locate.

I'd like to thank you for the help you provide on this issue.  I've learned a few things during this problem.  So, once again "thank you."

[Pallipurath]

Hi @Hugger1 

Thank you for the update, and most importantly, thank you for all the time and effort you've invested in troubleshooting this issue. I  understand your decision. After going through multiple diagnostics, reviewing Event Viewer logs, running HP Hardware Diagnostics, checking the memory and storage, and even dealing with recurring fan-related messages over an extended period.

Regarding the stop codes you encountered:

KERNEL_SECURITY_CHECK_FAILURE (0x139) This can be caused by:

• Damaged system files, Storage or file system corruption and the below error

IRQ_NOT_LESS_OR_EQUAL (0x0A) generally occurs due to Hardware communication problems between system components

Since you have encountered two different stop codes, and your HP Memory and Hard Drive tests have passed successfully, the issue may be related to motherboard component, thermal sensor, or another hardware interaction.

Regarding the fan error, it is certainly possible that the fan itself is not the root cause.

However, I also completely understand your choice to visit a nearby repair shop.I would rather suggest you to kindly visit the Hp authorized service center since this needs an hands on diagnostic check for the hardware check  https://support.hp.com/in-en/help/service-center

Have a good day.

[Hugger1]

Hello again Pallipurath;

My next step will be the HP Authorized Service Centre at the Best Buy on the other side of town.   The local computer repair shop has had my laptop since Monday afternoon and  they started working on it Tuesday morning (They called me early, as they needed the admin / Microsoft password, not just the PC PIN).   I spoke with them yesterday, Wednesday.   They've tried various repair strategies a (repair, re-install Windows, clean install of Window, etc., etc.), but  the same two errors keep reappearing sometimes along with other various and assorted errors.  I'll give them a little while longer to try and figure it out.  If they can't figure it out I'll take it to the HP Authorized Service Centre at the Best Buy on the other side of town. 

Any idea why I always get this error message when I try to post a question or reply?  I don't put HTML in my posts or responses.
Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

[Pallipurath]

Hi @Hugger1 

Thank you for responding.

I appreciate you keeping me updated on the situation, It sounds like the repair shop has already performed several extensive troubleshooting steps. I would recommend allowing them a little more time to complete their diagnosis. If they're still unable to resolve the issue, taking the laptop to an HP Authorized Service Center would be the best next step, as they have access to HP-specific diagnostic tools and repair resources.

Error message displayed can happen if the text was copied and pasted from another application (such as Microsoft Word, Outlook, or a web page), as hidden formatting or special characters may be included.

Have a good day.

[Hugger1]

Hi again Pallipurath;

Well that didn't last long.   Arrggghhhh!!!!!    I received a call just before noon on Friday saying my laptop was fixed and ready to go.  So I called a taxi, as my wife is working hours that make it impossible for her to drive me when the PC repair shop is open.

I got my laptop home and everything was hunky dory for about the six hours I had the laptop on and off.   Then at about hour six the  KERNEL_SECURITY_CHECK_FAILURE (0x139) error reappeared, which kind of surprised me.   After a little while I went onto the local Best Buy's store website and checked out the Geek Squad info, as they're an authorized HP service centre.   I started by opening the virtual agent chat and did the virtual agent dance and they(??)  recommended that I talk to a Geek Squad agent.  They connected me to an agent and he said what was happening couldn't be resolved in the chat method.  The agent gave me the contact number for the Geek Squad, so I could set up a store or home visit.   As my wife is working hours that make it not possible for her to drive me when Best Buy is open I chose the home visit option, as I've spent far too much on taxis lately and rides to and from Best Buy would probably add $50 to my taxi bill.   My appointment is Thursday.  The only downside to the appointment is that it's a 10 hour window for the appointment, anywhere from 9:00 a.m. to 7:00 p.m.   Hopefully this will be the end of the KERNEL_SECURITY_CHECK_FAILURE (0x139)   and IRQ_NOT_LESS_OR_EQUAL (0x0A) error messages.

[Kuroi_Kenshi]

Hi @Hugger1,

Thank you for the update, and I truly appreciate you taking the time to keep us informed.

I'm sorry to hear that the KERNEL_SECURITY_CHECK_FAILURE (0x139) error returned after you got the laptop back from the repair shop. I can certainly understand how frustrating it must be to think the issue was resolved, only to have it reappear a few hours later.

It sounds like you've been very thorough throughout this process, and you've already worked with an independent repair shop that performed extensive troubleshooting. Since the issue persists despite those efforts, I think you've made the right decision to have the notebook evaluated by the HP Authorized Service Center (Geek Squad at Best Buy). They have access to HP-specific diagnostic tools that can help identify hardware or firmware-related issues that may not be detected through standard testing.

I hope the service appointment provides a definitive diagnosis and gets your HP 15-dy2048ca back to normal operation.

Thank you again for keeping us updated, and if you're able, please let us know what the service center finds. Your update could be valuable to other HP Community members who experience similar stop code errors in the future.

I wish you the very best with your appointment, and I hope this is the final step toward resolving the issue.

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Hugger1]

Hello again Pallipurath and Kuroi_Kenshi;

I'm in a bit of a quandary and am not quite sure what to do.   But seeing as you're both HP employees I'm hoping you can provide some guidance / suggestions.

A quick review on what's happened so far----> As you know I got my HP Laptop 15-dy2048ca (2L7J7UA) back late Friday morning. It was in the PC hospital due to KERNEL_SECURITY_CHECK_FAILURE (0x139) and IRQ_NOT_LESS_OR_EQUAL (0Xa) errors.   The PC repair shop did the following:  ran a memory test (passed), ran SFC and DISM (no errors detected), uninstalled Avast Driver Updater, downloaded & installed factory drivers from HP, did a Windows 11 repair installation, installed Windows 11 updates and reset my PIN back to what I was using.    After I got home the laptop ran fine for six hours.    Then the KERNEL_SECURITY_CHECK_FAILURE (0x139) error message popped up again.   After I restarted the laptop, I had disabled the automatic restart, there were no issues so I shutdown the laptop after a couple hours.   I'm up late at night, so I restarted the laptop a few hours later.   The KERNEL_SECURITY_CHECK_FAILURE (0x139) error appeared as soon as the laptop finished booting up.   It would also reappear every time I rebooted after the initial reboot after the error first appeared.   After about four or five times around this unending circle I decided to shut the laptop down, so i could figure out what to do next.   I went onto my spare laptop and checked out my recovery options.   After checking out my recovery options and reading the pros and cons of each I decided a "reset" was probably my best choice.   I chose the "reset" option with "Keep my files" and a "cloud download."    So I set the reset option up and let it do its thing.   Now ever since I did the reset with the cloud download and keeping my files I've had no problems with the laptop, no KERNEL_SECURITY_CHECK_FAILURE (0x139) or IRQ_NOT_LESS_OR_EQUAL (0Xa) error messages, not even a burp out of the laptop.

I have a home visit appointment setup with the Geek Squad for Thursday (9:00 a.m. to 7:00 p.m.).   So my question is ----> Do I still keep the appointment and let them check the laptop out or do I cancel the appointment because I've had no issues since resetting it?

[Kuroi_Kenshi · Accepted solution]

Hi @Hugger1,

Thank you for the detailed update, and I really appreciate you keeping us informed throughout your troubleshooting journey.

It's certainly encouraging that, after performing the Windows Reset (Keep my files) with a Cloud Download, your notebook has been running normally without any recurrence of the KERNEL_SECURITY_CHECK_FAILURE (0x139) or IRQ_NOT_LESS_OR_EQUAL (0x0A) stop errors.

Since the reset reinstalls Windows while preserving your personal files, it's possible that the issue was related to a software, driver, or Windows component that has now been corrected.

That said, because the system previously experienced repeated BSODs and the issue returned even after extensive troubleshooting, I would recommend keeping your Geek Squad appointment for now, especially since it's already scheduled with an HP Authorized Service Center.

If the notebook continues to operate without any issues between now and your appointment, you can let the technician know that the reset appears to have resolved the problem. They can then decide whether any additional hardware diagnostics or firmware checks are necessary. This provides an extra layer of confidence that there isn't an underlying hardware issue that could resurface later.

If, however, the laptop remains completely stable for several more days and you prefer not to proceed with the visit, that's certainly your decision. Just be sure to monitor the system closely over the next few days for any recurrence of the stop errors.

Please keep us posted on how everything goes. Your updates have been very detailed and will certainly help other HP Community members who encounter similar issues.

I hope the problem is truly behind you this time!

Take care and have an amazing day ahead! 🚀

Best regards,
Kuroi_Kenshi