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Flashing Caps Lock, 3 blinks, Computer won't start.

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Envy M7

My laptop has stopped working. I went to start it and in tries to boot, but then has a flashing caps lock LED that blinks 3 times. It flashes the sequence 3 times then shuts off and tries to start all over again. I disassembled and tried to reseat the RAM (2 of them, 8 meg and 4 meg) with no luck. I removed the RAM and tried them in another laptop where they are recognized as being functional. What are my next steps? Are there further processes that I can try to remedy this, or does it sound like there is a motherboard issue or something else that is terminal?

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@Intimidator3 

Most likely, the PC is experiencing a major hardware failure -- this is especially true if the CapsLock key is blinking or there is beeping.

Since the PC is a laptop, this HP thread describes the different blink codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001

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If you CAN, to find out the problem, you would need to be able run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If you can NOT do that, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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I cannot understand how that is all of the help and information I can get. Someone else must have experienced this issue and the subsequent repair so that I can have some idea of what is wrong. I paid A LOT of money for this laptop, and it should not be experiencing a total failure like this after a relatively short period of time (yes it is beyond warrantee). I need to understand how much this whole thing is going to cost me, before I waste a ton of money on this machine only to have to purchase a new one.

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I am amazed there has not been more response to this issue. I have been researching online and see that it is not an isolated problem. I know someone else who has 2 different HP laptops with the exact same issue. There has to be more to it than if it were isolated. What are people finding out the issue is and what are the options to fix it?

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