cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
93
Flag Post

Flickering White and Orange lights on my charger

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

Hi, can anyone enlighten me with the problem above? Let me brief about it a bit.

 

So, the first time it happened about roughly a month ago after I finished pluging out my HDMI from my laptop and suddenly the screen display goes off and I certainly knows that it was due to no battery at all. I wonder about the issue since before it gave out the notification saying that my laptop should connect to the charger.

 

But now, I noticed that my charger port is flickering white and orange lights sometimes. Now the screen display completely and automatically shut down without warning upon the battery reached below 20%. I already run out the factory test on the AC adapter and also the battery. The tests were all saying PASSED but I wonder why the light is still indicating that the battery was full although I know it didn't as it flickers the ORANGE colour.

 

Hope to see a solution soon. I'm worried if I need to change my battery or the AC adapter.

 

Thanks.

1 REPLY 1
HP Support Agent
HP Support Agent
19,256 19,234 1,191 1,191
Message 2 of 2
Flag Post
HP Recommended

@Nisy

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

After the BIOS update, If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation