Forgot turn on password

[JoeBriCod52]

I forgot the sign on password for my pavillion g7. When i hit the reset button a box popped up that say:
This feature requires removable media, such as a floppy disk or usb flash drive. Please insert a floppy disk or connect a usb flash drive, and then try again.
I tried googling and i made it worse. I not to sure exactly what i did but i know i was in Advanced Bboit options. So now when i turn on my laptop a blue window pops up sayong : enter administatve password or power on password. I know that password so after i enter password it takes me to the screen i that wants the pasdword i dont know. I really really need someone to please help md with this i have no clue what im doing but i feel like i keep making it worse. I dont have any disc for it either. I also am trying to avoid having to factory reset cause theres alot of things im not surs if i backup or not. Alot of pictures with the kids and their grandparents who arnt with us anymore. Please HeLp, ?

[The_Fossette]

Hi @JoeBriCod52,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to login to the unable as you do not remember the windows password.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2ycgaf3

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[JoeBriCod52]

Last time it was on was sometime around feb/march - march/april. I dont think there was any software or hardware changes.

[Chimney_83 · Accepted solution]

Greetings @JoeBriCod52, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

If you are still getting the power on password prompt on startup. 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

Let me know how it goes. 

[JoeBriCod52]

Thank you for your help. I really appreciate it. Have a great day!