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‎04-28-2012 02:56 PM

HP Recommended

Not Really.

 

It´s a company laptop, and the main objective is just enable virtual machine support on BIOS.

 

Thanks,

Alex 

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‎04-29-2012 06:11 AM

HP Recommended

Hi,

There are situations where password can not be reset due to some reason. however i can help check if this is possible in your case or not.

I will PM you few details, please help share the same over Private massage to proceed help you further.

 

regards,

WW 

Regards,
WW
“I am an HP Employee“
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‎05-09-2012 09:55 AM

HP Recommended

Same problem here. I am an IT here at our company and I am not aware of setting up any BIOS admin password. I can use domain user's password in the bios, but it does not work too.

The user is also not aware of setting any BIOS setup password.

Hard drive was formated and windows reinstalled on this laptop(not using the recovery partition, it did not work)

What should I do?

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‎05-09-2012 11:05 AM

HP Recommended
Hi,
Refer to my previous post. You need to log formal case with HP support center and they will give you a tool which collects few information from BIOS. Based on this information HP generates sparekey or SMC key and give you. With this SMC and specific key combination you can rest the password.
Fyi - you need to authorize HP to reset password and provide ID and ownership information.
Hope it helps
Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
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‎05-09-2012 11:21 AM

HP Recommended

Sorry for missing your previous post.

So should I contact local HP support services or find some special service somewhere on HP website?

What if local service center can't help?

 

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‎07-09-2012 02:29 PM

HP Recommended

I am in the same boat as well. I have not set the BIOS Administrator password and the laptop asks for that pretty much for any BIOS option including changing boot order. Could you please help me? Thanks.

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‎08-01-2012 06:12 AM

HP Recommended

try contact numbers available on the HP support webpage. or email them. that should work for you.

 

http://www8.hp.com/br/pt/contact-hp/phone-assist.html

 

Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
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‎08-01-2012 06:13 AM

HP Recommended
Contate a HP através do email: hpcanais@hp.com
Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
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‎08-01-2012 06:24 AM

HP Recommended

I need some number in Slovakia or Czech Republic. Those are Brasil m8...

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‎08-01-2012 11:24 PM

HP Recommended

here is the link for Czech Republic.

http://www8.hp.com/cz/cs/home.html

 

Dotazy týkající se produktu: Telefon Provozní doba a další informace - Business notebooky
+420 261 307 310 Po-Pá / 08:00-17:00

Vyjmenované produkty

Online podpora: www.hp.com/go/bsc

 

hope this info is useful to you. thanks 

Regards,
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
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