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Locked

‎08-04-2026 04:56 PM

HP Recommended

I have forgotten my login password and the admin password. I have tried everything like hold the shift key and power on but nothing will get me to the recovery screen. I need help and have been looking for days to get a fix.

can someone please help

 

thank you

Randy

1 REPLY 1

‎08-04-2026 10:51 PM

HP Recommended

Hello @Bigdaddy123 ,

 

Welcome to the HP community.

 

To reset your password:

 

Windows 10

 

Windows 11

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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