Frequent Crashes on Windows 11 Laptop. Maybe Optane Memory Related?

[ub6424]

Hello @Amanda_W-93 

This is strange.

Please seek help here: Intel Community Optane Memory

Unfortunately, I can't wave a magic wand. My options are exhausted... 

Kind regards

[Amanda_W-93]

Yeah I thought It was quite weird as well. I guess this confirms my suspicions that my issues are related to the Optane Memory. Hopefully 3rd posts the charm and someone at the Optane site can help me puzzle this out. This is my first laptop with an Optane SSD and honestly, even if it wasn't discontinued, it would definitely be my last. If I thought it was a viable option I would send it back and ask to have the Optane SSD switched for a normal one.

Thanks for all your help regardless. 

[ub6424]

Hello @Amanda_W-93 

---

@Amanda_W-93 wrote:

...

Thanks for all your help regardless. 

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The pleasure is mine !

Keep me updated

Kind regards

[Amanda_W-93]

Created a post on Intel Optane Memory community site.

[ub6424]

Hello @Amanda_W-93 

(1) Download and install

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

or

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

(2) Start <HP Support Assistant>

- Run <Battery Check>

- Click on <Show advanced information>

--->>> Send screenshot

(3) Please report your results

( if serial number and CT Number are displayed, please blur )

[Amanda_W-93]

So I've started getting crashes WITHOUT the BSOD now. On the Optane post I made someone had suggested it's either the SSD or Motherboard failing and honestly the motherboard makes a lot of sense to me.

1. Motherboard failure often presents as something else. 

2. The sluggishness of my system could be miscommunication between the SSD and RAM.

3. The fact that the app works then stops could be because the motherboard is dropping the connection.

4. The CMOS error is directly connected to BIOS which is also connected to the motherboard.

5. I had also noticed in the crashes, once their frequency had increased, the top of the BSOD had a visual glitch to; It was a black strip with some scattered rainbow pixels. I had merely assumed it was the OS getting messed up from the crashing.

6. Upon research it seems the increasing frequency of the crashes is also a common symptom of motherboard failure.

7. Also I don't think the motherboard gets tested with Hardware Diagnostics so it would explain why nothing is reporting a failure.

If it IS the motherboard starting to die then I need to get it to a physical repair place ASAP. The longer I wait the more likely it'll completely fail. 

[ub6424]

Hello @Amanda_W-93 

I agree with your assumptions.

Check HP warranty status. 

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

Do not post any serial number here in the community ! 

Kind regards

[Amanda_W-93]

No worries there. The factory warranty is good till March 9, 2023. I had also purchased the care pack when I bought my laptop & it's good till February 26, 2025.