Frequent Crashes on Windows 11 Laptop. Maybe Optane Memory Related?

[Amanda_W-93]

I do have one question though; Why use 'HP Cloud Recovery Tool' and a USB instead of 'Reset This PC' in settings?

[ub6424]

Hello @Amanda_W-93 

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@Amanda_W-93 wrote:

I do have one question though; Why use 'HP Cloud Recovery Tool' and a USB instead of 'Reset This PC' in settings?

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HP Cloud Recovery additionally contains the drivers, applications and settings specified by <HP> at delivery.

You are free to try <Reset This PC> first.

Kind regards

[Amanda_W-93]

Ok so I reinstalled via HP Cloud Recovery Tool. The only software I have installed so far, aside from updates, is Google Chrome so I can write this.

1.  I now do have access to the Intel(R) Optane(TM) Memory and Storage Management application.

2. I am still seeing that a device (Intel RST VMD Managed Controller 09AB) is reporting a "Not Ok" status in the performance monitor.

3. I am also unable to install a Cumulative Update for .NET Framework 3.5, 4.8, and 4.8.1 for windows 11 for x64 (KB5021090). I've tried running the windows update troubleshooter but it didn't fix the problem.

4. In reliability monitor I see two 'Critical Events' already. They are:

Source
bad_module_info

Summary
Stopped working

Date
‎1/‎21/‎2023 5:56 PM

Status
Report sent

Description
Faulting Application Path: bad_module_info

Problem signature
Problem Event Name: APPCRASH
Application Name: bad_module_info
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: StackHash_0000
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 00000000
Exception Offset: PCH_84
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000

Extra information about the problem
Bucket ID: 48565509f28d3c5915fb08e8f96ea833 (1583869490661074995)

Source
SECOMNService.exe

Summary
Stopped working

Date
‎1/‎21/‎2023 5:30 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\SECOMN64.exe

Problem signature
Problem Event Name: BEX64
Application Name: SECOMN64.exe
Application Version: 2.0.10.44
Application Timestamp: 61c05bab
Fault Module Name: SECOMN64.dll
Fault Module Version: 2.0.10.44
Fault Module Timestamp: 61c05ba2
Exception Offset: 00000000000db781
Exception Code: c0000409
Exception Data: 0000000000000002
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 21d0
Additional Information 2: 21d0b0adde313f3abfb7265c965859df
Additional Information 3: 032f
Additional Information 4: 032fcbb6cfa12de85299ec735d5ef700

Extra information about the problem
Bucket ID: 8e755d222bf571c3e6edabaeeeeb16bb (1652165406135883451)

[ub6424]

---

@Amanda_W-93 wrote:

Ok so I reinstalled via HP Cloud Recovery Tool. The only software I have installed so far, aside from updates, is Google Chrome so I can write this.

1.  I now do have access to the Intel(R) Optane(TM) Memory and Storage Management application.

2. I am still seeing that a device (Intel RST VMD Managed Controller 09AB) is reporting a "Not Ok" status in the performance monitor.

3. I am also unable to install a Cumulative Update for .NET Framework 3.5, 4.8, and 4.8.1 for windows 11 for x64 (KB5021090). I've tried running the windows update troubleshooter but it didn't fix the problem.

4. In reliability monitor I see two 'Critical Events' already. They are:

...

Source
SECOMNService.exe

(1) good

(2) Download, install and update your system

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(3) .NET Framework: Follow

How to Install .NET Framework 3.5 on Windows 11/10 and Windows Server?

(4) SECOMNService: Follow

What is SECOMNService.exe? Can I disable it?

(5) Restart Windows

(6) Test your notebook

(7) Please report back

[Amanda_W-93]

Downloaded Intel DSA. 3 updates were available:

1. Intel Arc & Iris Xe Graphics - WHQL - Windows

2. Intel Wireless Bluetooth for Windows 10 and Windows 11

3. Windows 10 and Windows 11 Wi-Fi Drivers for Intel Wireless Adapters

I installed them all successfully. I followed the .NET Framework page and was able to successfully install update KB5021090. I could not find the 'Sound Research' app anywhere listed to disable SECOMNService.

Unfortunately the Intel(R) Optane(TM) Memory and Storage Management application has once again stopped working. Also Performance monitor has started reporting that RstMwService has stopped unexpectedly again as well. Reliability History is also showing 'Intel(R) Rapid Storage Technology Management Service' Stopped Working. Here's the details from reliability history for it if it helps:

Source
Intel(R) Rapid Storage Technology Management Service

Summary
Stopped working

Date
‎1/‎22/‎2023 12:40 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\iastorvd.inf_amd64_a5ea1b1d8db1527e\RstMwService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RstMwService.exe
Application Version: 18.6.1.1016
Application Timestamp: 60fabe98
Fault Module Name: RstMwService.exe
Fault Module Version: 18.6.1.1016
Fault Module Timestamp: 60fabe98
Exception Code: c0000005
Exception Offset: 00000000000cd5e6
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f144
Additional Information 2: f144728368d2b3274fc98a1e3b288a92
Additional Information 3: 8440
Additional Information 4: 8440e3c410344e2c1c20bad7b0e78052

Extra information about the problem
Bucket ID: 10634bc194e4772ec34a39bdc01097c7 (1389986922131134407)

I'm also seeing AppHelperCap Stopped Working in Reliability History. I remember seeing those periodically before the reinstall as well. Here's the details:

Source
AppHelperCap

Summary
Stopped working

Date
‎1/‎22/‎2023 4:04 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_e3e89d4c1032e908\x64\AppHelperCap.exe

Problem signature
Problem Event Name: BEX64
Application Name: AppHelperCap.exe
Application Version: 1.51.3297.0
Application Timestamp: 63b63356
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22621.900
Fault Module Timestamp: a97a9ed6
Exception Offset: 00000000000a3e40
Exception Code: c0000409
Exception Data: 000000000000000a
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 6c3e
Additional Information 2: 6c3e9c24c1a7affed5919733f18b3b59
Additional Information 3: d2a0
Additional Information 4: d2a06d3c70b7b74b8c49b4163c171b87

Extra information about the problem
Bucket ID: 04b8acbbcb00639d8ce5854b592b65c0 (2082216961393780160)

Could Framework 3.5 or the update be the cause?

[ub6424]

Hello @Amanda_W-93 

---

@Amanda_W-93 wrote:

Unfortunately the Intel(R) Optane(TM) Memory and Storage Management application has once again stopped working. Also Performance monitor has started reporting that RstMwService has stopped unexpectedly again as well. Reliability History is also showing 'Intel(R) Rapid Storage Technology Management Service' Stopped Working. Here's the details from reliability history for it if it helps:

Source
Intel(R) Rapid Storage Technology Management Service

Summary
Stopped working

Could Framework 3.5 or the update be the cause?

---

(1) Download and install SetupRST

Intel Rapid Storage Technology Driver 

(2) Restart Windows

(3) Please report back

[Amanda_W-93]

Are you sure that's a compatible one for my system? I'm not sure what the Platform Gen means. I saw it before but didn't install it in case I had a 10th Gen since the current driver is for 10th & 11th Gen Platforms.

[ub6424]

Hello @Amanda_W-93 

Sorry, I overlooked that and have now corrected it.

(1) Download and install SetupRST.exe

Intel Rapid Storage Technology Driver Installation Software with Intel Optane Memory (10th and 11th ...

(2) Restart Windows

(3) Please report back

[Amanda_W-93]

OK so the Gen Platform refers to the processor?  Looking at this driver I think it's what's already installed on my system. I know I did attempt to reinstall the driver, finding it on HP Customer Support - Software and Driver Downloads, thinking it may act as a repair install but either I didn't do it right or it didn't change anything because obviously I still had the problem. The one listed on the scan results of that site showed 18.06.1.1016 Rev.A.

[Amanda_W-93]

So Gen Platform refers to my Processor? After running SetupRST.exe & restarting I temporarily regained the ability to use the Memory and Storage Management App. It worked immediately following the restart, I hopped on to report it working, then went to launch it again after posting & it showed this again:

Intel RST VMD Managed Controller 09AB is still reporting "Not Ok" in performance monitor as well. I'm not sure if it'll help diagnose the problem but when I look at the info for it in Device Manager I'm seeing this:

Sorry about the double post. The original reply post seemed to have disappeared so I posted again only for it to reappear after. I would just delete it but I don't see that option.