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‎12-26-2017 12:13 AM

HP Recommended
Product: HP ProBook 6570b Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

I have recently bought 4 laptops for my kids for christmas. It was suppose to come with Windows 7. For whatever reason the person put linux on it. I did a fresh install of Windows 7 from microsoft support. Now half of the drivers are missing. They are not labeled in the device manager, and manually going through and downloading drivers and hoping im getting the right one has taken so far 10 hours with no sucess. I have tried to update drivers but nothing comes back. What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2017 09:31 PM

HP Recommended

First one is Intel USB 3.0:

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

Second one is JMicron Card Reader:

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎12-26-2017 12:56 AM

HP Recommended

Finding the hardware id of devices saves a lot of time when looking for drivers:

https://www.pcworld.com/article/2089404/how-to-easily-find-drivers-for-unknown-devices-in-windows.ht...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎12-26-2017 11:25 AM

HP Recommended

I got a few of them, however I am still missing:

 

PCI\VEN_8086&DEV_1e31&SUBSYS_17AB103C&REV_04

 

PCI\VEN_197B&DEV_2392&subsys_17AB103C&REV_30

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‎12-27-2017 09:31 PM

HP Recommended

First one is Intel USB 3.0:

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66487.exe

Second one is JMicron Card Reader:

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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