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Locked

‎01-09-2020 12:16 AM

HP Recommended

Hi

 

I haven't performed a reset as yet since it sort of stopped for a few days and I thought it was fixed but since then it has been doing it every day if not a few times a day and today we're up to 5 times with it becoming ever more frequent.

 

The idea of a reset frightens me as  there's no guarantee it won't reboot midway and  I lose all my data and machine functionality. I must go through the rigamarole of backing up everything before I reset but I will then try and let you know what happened.

 

Frankly, I gave up trying to fix it after our last post.

Here's a copy from reliability monitor of the last spontaneous reboot.

Source
Windows Update

Summary
Stopped working

Date
‎9/‎01/‎2020 12:19 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\wuauclt.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wuauclt.exe
Application Version: 10.0.18362.387
Application Timestamp: b8640219
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.18362.418
Fault Module Timestamp: 99ca0526
Exception Code: c0000005
Exception Offset: 00000000000072a6
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 1df1
Additional Information 2: 1df16626c665fd9af3b983b1d7415520
Additional Information 3: 4500
Additional Information 4: 4500a82796b191a9275b6ee0101c181a

Extra information about the problem
Bucket ID: e4333270b1e8c5b248effd76c9e387cb (1796933462979217355)

 

 

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