-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- G62 beeps and caps lock blinks with black screen

Create an account on the HP Community to personalize your profile and ask a question
03-16-2021 03:10 AM
HP G62-355DX
Windows 7 Home Premium
Memory 3GB DDR3 (2DIMM)
2.20GHz Vision Technology from AMD Athlon II Dual-Core Processor for Notebook PC's P340
ATI Mobility Radeon HD 4250 Graphics
Replaced the charging port..it is working fine..charges the battery as it should. When I press the power button to start the laptop it beeps 15 times and the caps lock light blinks and the wireless light is lit and solid. The beeps are a long beep and I do not notice a pause. All 15 beeps sound exactly the same. The caps lock light blinks 3 times then a pause and then blinks 3 more times pause 3 more times and so on. It continues to blink until the laptop is powered off again. The screen is black..it never powers on and no error messages are displayed. I have removed the memory sticks and reinstalled them making sure they are seated properly and problem still exist when I power on. I have removed the 1gb memory stick leaving the 2gb stick in place and problem still exist. Removed the 2gb stick and put the 1gb back in powered on and problem still exists. I have tried both sticks in both slots and still no change. Since the screen does not come on I can't access the BIOS so I'm not able to tell you who's they are. I'm also not sure if it is a 32 bit or a 64 bit. I hope I have provided enough system information...if not please just let me know.
03-16-2021 11:33 AM
Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.
For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.
To contact HP Support see the following link to create yourself a case number:
Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Case number and contact information appears.
--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.
Good Luck
I am a volunteer and I do not work for, nor represent, HP