GLL4WK-9B9C3M-MFGJ2K-60C403 error code - HDD crashed

[AravinthanK]

My HDD crashed with error code: GLL4WK-9B9C3M-MFGJ2K-60C403

If I reinstall a new HDD with same capacity , how am I going to install the Windows 11 , with existing license key ? 

Could you recommend the HP site where I can get the steps for bootable USB with Windows 11 image ?

Thank you

[WAWood · Accepted solution]

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://www.youtube.com/watch?v=xmtXOU40vxk

You use the Microsoft Store to download the actual tool:

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Here's a video from HP Support about using the Cloud Recovery Tool:

https://www.youtube.com/watch?v=P7AwuKNJKS4

[AravinthanK]

Thanks WAWood , appreciate your quick assistance, I am purchasing a new hard drive (Samsung 870 QVO 1TB SATA III Internal Solid State Drive) and a USB flash drive (64GB) to prep and retrieve my 2018 (17-by0008CA) model HP laptop back.