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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
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3,288
HP Recommended
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.
You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:
https://www.youtube.com/watch?v=xmtXOU40vxk
You use the Microsoft Store to download the actual tool:
https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us
If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:
https://support.hp.com/us-en/document/ish_2039298-1862169-16
Here's a video from HP Support about using the Cloud Recovery Tool:
https://www.youtube.com/watch?v=P7AwuKNJKS4
I am a volunteer and I do not work for, nor represent, HP
In this video, you will learn how to install Windows 11 on your HP PC using a USB flash drive. We will create a Windows 11 installation media and use it to update Windows on your computer easily. Chapters: 00:00 Introduction 00:32 Before You Update 01:01 Create Windows 11 Installation Media 01:43
This video shows how to recover an HP computer using Recovery Software. Follow the steps in this video to know how to restore an HP computer to its original factory state. This can help resolve common problems with your computer. Chapters: 00:00 Introduction 00:31 Setting up a bootable USB flash ...
38,402
8,303
3,288
HP Recommended
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.
You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:
https://www.youtube.com/watch?v=xmtXOU40vxk
You use the Microsoft Store to download the actual tool:
https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=us
If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:
https://support.hp.com/us-en/document/ish_2039298-1862169-16
Here's a video from HP Support about using the Cloud Recovery Tool:
https://www.youtube.com/watch?v=P7AwuKNJKS4
I am a volunteer and I do not work for, nor represent, HP
In this video, you will learn how to install Windows 11 on your HP PC using a USB flash drive. We will create a Windows 11 installation media and use it to update Windows on your computer easily. Chapters: 00:00 Introduction 00:32 Before You Update 01:01 Create Windows 11 Installation Media 01:43
This video shows how to recover an HP computer using Recovery Software. Follow the steps in this video to know how to restore an HP computer to its original factory state. This can help resolve common problems with your computer. Chapters: 00:00 Introduction 00:31 Setting up a bootable USB flash ...
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0
0
HP Recommended
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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