Gifted used HP Spectre x360. Have password but system will not load when turned on

[DJD21]

I was gifted a previously owned HP Spectre.  Was able originally to log in with previous owner info/pw.  Today when system is turned on, there is indication the system is starting but the screen flashes and then turns black.

[Nal_NR]

Hi @DJD21,

Welcome to the HP Support Community. 

I'd like to help!

Did you make any software or hardware changes on your laptop?

Please provide the product/Serial number of your PC to assist you better.

Try restoring the BIOS to default and check if it helps.

Turn on your PC and keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

Also, try updating the BIOS and latest drivers using the HP support assistant.

Refer to this article to further troubleshoot no boot issues with your PC.

Let me know if this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DJD21]

Appreciate the help.  System turned on this afternoon with a notice something was happening.  Too small font and too quick window to tell what it was.  But system did turn on and I was able to log in.

I think I successfully uninstalled Microsoft 365 for office/school -- which would not accept my account log in.  Have Googled help and Microsoft help to install Microsoft 365 without success.  I know this is a MS issue but in trying to follow directions I find myself more confused than ever.

HP Spectre, SN 5CD9416170.  Ideally would like to change ownership/user info and I think maybe wipe the disk.  There are no files that I need and I use limited programs (which I think are now called apps and available in the app store -- which shows you how old I am.

I would really appreciate help getting this done.  I am willing to pay for HP tech help rather than take to someplace like the Geek Squad.  I do need advice.  Please help.

[Nal_NR]

Hi @DJD21,

Thanks for trying the recommended steps and for your time and patience. 

To get further assistance to get this fixed, you will need HP internal support. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!