The Community can not provide any assistance without some details ...
So, please provide the following: 1) OS version the PC is running (i.e., Win7, Win8x, Win10) 2) Age of the PC 3) Detailed description of the problem -- including the EXACT wording of any error message being displayed
Once you provide the needed details, someone will reply.
***If my post helped, click the White thumbs-up symbol to say thanks***
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
This PC is running on Windows 10, and there hasn’t been any specific messages of error from the laptop itself. And I’ve bought this laptop about Mid-August and have returned it twice to get fixed for more than 2 weeks, but there has been no progress.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".