cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 4
139
Flag Post

Good evening, I have a certian situation with the usage of the HP laptop. I’ve bought a brand new l

HP Recommended
HP Laptop 15-da1010ne

Product number:5KS71EA#ABV

3 REPLIES 3
Level 16
Level 16
28,569 28,489 2,611 6,250
Message 2 of 4
Flag Post
HP Recommended

@reham_fergany19 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) OS version the PC is running (i.e., Win7, Win8x, Win10)
2) Age of the PC
3) Detailed description of the problem -- including the EXACT wording of any error message being displayed

Once you provide the needed details, someone will reply.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

This PC is running on Windows 10, and there hasn’t been any specific messages of error from the laptop itself. And I’ve bought this laptop about Mid-August and have returned it twice to get fixed for more than 2 weeks, but there has been no progress.

 

thank you 

Reply
0 Kudos
Level 16
Level 16
28,569 28,489 2,611 6,250
Message 4 of 4
Flag Post
HP Recommended

@reham_fergany19 

We can't provide any advice without specific symptoms.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation