Google Chrome Unable to Open

[WongWong10086]

My laptop not able to use Google Chrome/open it since I've update windows system recently.

I need support to diagnose and resolve the issue as soon as possible.

[Hawks_Eye]

Hi @WongWong10086 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for reaching out. I understand how inconvenient it is when Google Chrome suddenly stops working, especially after a system update. 

Let’s go step-by-step to diagnose and fix the issue so you can get back to using it without delays.

 Step-by-Step Troubleshooting

 

1. Run Chrome as Administrator

Right-click the Chrome shortcut

Select "Run as administrator"

If it opens this way, the issue may be tied to file permissions or profile corruption.

2. Reinstall Chrome Completely

We’ll remove all old traces and reinstall a fresh copy.

 

Uninstall Chrome:

Press Windows + I > Apps > Installed apps

Find Google Chrome, click the 3 dots > Uninstall

 

Reinstall from the official link:

Download Google Chrome

Install and launch again.

3. Check Windows Security or Antivirus Settings

Sometimes Windows Defender or third-party antivirus software blocks Chrome.

Open Windows Security > Virus & threat protection

Click "Protection history" and check if Chrome was recently blocked

Add Chrome as an allowed app if it's being flagged

Also check under:

App & browser control > Exploit protection > Program settings
→ Reset any custom rules for Chrome

4. Run System File Checker (SFC)

Corrupted system files after a Windows update can prevent apps from launching.

Open Command Prompt as Administrator

Run:

• sfc /scannow

Wait for the scan to complete, restart your PC, then try Chrome again

If Chrome continues to fail:

Let me know if any error messages appear (or if it’s completely silent)

Share your Windows build version (Settings > System > About > Windows specifications)

I can help with Chrome log file review if needed

I understand how urgent this is, and I’ll continue to help until we get it resolved. Let me know how the above steps go.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye