HARD DISC ERROR

[Abia1]

HP Hard disc error when I run a quick test on the diagnostics. What should I do about it.

[The_Fossette]

@Abia1,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the product number of your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Are you getting a failure ID when you run the hard drive test? 

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Abia1]

Hello thank you for the feedback..

Product ID:3TT19UA#ABA

OS. Windows 10

Hard drive test error.

Failure ID: RQFFM0-9H6A43-XD7W2K-60X703

The other issue am having is over the Intel graphic drives. They were deleted,tried to update them but when they are active the laptop flickers and couldn't play games usings windows graphics.

Hopefully will receive a response soon to fix this.. 

Regards

Abia

[The_Fossette · Accepted solution]

@Abia1,

Thank you for the information.

I checked the failure ID you have shared and it looks like the hard drive is gone bad and needs replacement.

If you are comfortable replacing the hard drive, you can purchase the hard drive from the HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Or else you can contact the support team and they will assist you in ordering the part.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!