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‎07-05-2020 12:31 PM - edited ‎07-05-2020 12:32 PM

HP Recommended
Product: hp Pavillon 255
Operating System: Microsoft Windows 8.1 (64-bit)

I have a problem with my pc, preparing automatic repair, often, like twice a day. I have run a test, and here are details. Can someone help me? Do I really need to buy a ned hard disc/ computer?  Thanks!  Br Maria

Failure ID: 6889XK-7HJA5T-XD7V6K-60XV03

PRODUCT ID:  J4R73EA#UUW

HARD DRIVE CAPACITY: 500 GB

HARD DRIVE: 1

1 REPLY 1

‎07-05-2020 12:40 PM

HP Recommended

Hi, Maria:

 

The error code reported, Hard Disk 1 Quick Test Failure, means you need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04409513

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