HARD DRIVE SMART CHECK FAILED

[RandyMICN]

FAILURE ID:  6BRK1H-87J8QS-MFPX6J-60D103

Hello,

During boot up I get a SMART HARD DRIVE failure notice 6BRK1H-87J8QS-MFPX6J-60D103.

Thats as far as I can get.  Any suggestions?  

In the event I require a new HD, where can I obtain a recovery disc for this laptop?

Thanks in advance for your assistance.

Randy

HD info:

Type:  ATA

Model:  ST500LT012-1DG142

Firmware ver.:  1003YAM1

Capacity:  500 GB

LBA48:  Supported

SMART:  Enabled

Sector Type:  4k/512e

[mdklassen]

S.M.A.R.T. --> https://en.wikipedia.org/wiki/S.M.A.R.T.

is a technology for the disk-drive and the motherboard to monitor the "health" of your disk-drive, at over 30 "points" of measurement.

A failure in one point causes the "failed" status, but this does not mean that the disk-drive is "100-percent-dead".

> That is as far as I can get.  Any suggestions?  

Do you get an option to press some key to continue to boot?  Does it successfully boot?

If so, then you should:

* buy a new, compatible, disk-drive,

* download free "disk-cloning" software,

* connect the new disk-drive,

* run the disk-cloning software. Hopefully 99.999 % of the blocks on the disk-drive can be copied.

* disconnect the old disk-drive,

* connect the new disk-drive, and boot Windows, with your personal files & installed programs still present, even though 0.001 % of the blocks will be "corrupt".

> In the event I require a new HD, where can I obtain a recovery disc for this laptop?

Start at:  http://support.hp.com  

Enter your model-number, and do a search.

One of the web-pages should point to downloads, including the original OS.

Or, maybe, you'll see "ordering instructions", to purchase from HP.

If not, see   www.ComputerSurgeons.com -- they may have a copy of the software, at a low price.

[RandyMICN]

Hello and thanks for your prompt response.

I get "F2" options to review system.  Pretty much as far as I can get, did give me option to continue to boot up and attempt to resolve issue, nothing else happends, dark screen, not sure if its still attempting to repair or just stuck.

If i purchase a new HD, I have to purchase the same type, correct?

Do you know which one i need for this model?

just search Amazon for this HD?  ST500LT012-1DG142

Thanks

[mdklassen · Accepted solution]

> did give me option to continue to boot up

That is what I expected that you would see after seeing the 'SMART' message.

> not sure if its still attempting to repair or just stuck.

At this point, hold-down the ON/OFF button for 15 seconds, until the computer powers-off.

If there is any "life" remaining in the disk-drive, you could either:

* try to "clone" the disk-drive onto a brand-new drive;

* disconnect the disk-drive, and connect it as a secondary disk-drive on another computer, and make a backup of all your personal files;

* try to let it "diagnose" and "repair"

The first two options, above, might allow you to "save" your personal files.

The third option may "kill" the disk-drive, taking-down your personal files.  Ouch!

> If i purchase a new HD, I have to purchase the same type, correct?

> Do you know which one i need for this model?

For any "modern" laptop, the most important features are:

* storage capacity -- the same, or larger, than your current disk-drive.

   This is not a problem -- trying to buy any disk-drive smaller than 1000GB is difficult -- they are getting "rare", given that 1000GB is the "minimum" size that is common.

* thickness -- the "bay" in which the disk-drive is mounted may require a "thin" disk-drive (7 mm), not a "thick" disk-drive (9 mm or 11 mm).

All new disk-drives will have the same data/power connections as your current disk-drive.

>    ST500LT012-1DG142

This is a disk-drive manufactured by SEAGATE, with a capacity of 500 GB.

So, you could buy another SEAGATE, or a WESTERN DIGITAL --- I use both, with good results.

As I wrote, you could "upgrade" to 1000 GB.

SEAGATE offers free "disk-cloning" software on their web-site.

The software requires that either the "source" disk-drive or the "target" disk-drive be a SEAGATE disk-drive.

Obviously, you qualify.

I recommend that you remove the disk-drive from your computer, and connect it, and the brand-new disk-drive, as "secondary" and "tertiary" disk-drives on another computer, and run the "disk-cloning" software on the "primary" disk-drive on that computer.

[RandyMICN]

Thanks for all you assistance.

Randy