HDD crashed - No windows 7 recovery possibility

[Mayuur]

Dear,

A few weeks ago my the Hard Drive Disk crashed, it was not possible to repair the HDD, so I ordered a new HDD.

I thought I was able to download and install Windows 7 on the new HDD with the product on the back of my laptop, however when I try to download it from the Microsoft website I receive a message saying there is a problem with the validation request. Upon further research this is only able for retail versions, not pre-installed versions.

So how do I now get Windows 7 on my laptop?

Product: HP Notebook 4530S

Serial: CNU1263BN9

OS: Windows 7 Home Premium (x64)

If I need to provide any more information please let me know.

Kind regards,

Mayuur

[Paul_Tikkanen · Accepted solution]

Hi:

You will have to contact HP in the country you live in and order a set of recovery disks for your notebook.

Have the serial number handy to give to the customer services rep.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Since you have a business-class notebook, contact the business support section.

[Mayuur]

Thank you for your clarification!

[Paul_Tikkanen]

You're very welcome.