• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-03-2019 07:28 AM

HP Recommended
Product: HP 17-p000ur
Operating System: Microsoft Windows 8.1 (64-bit)

When checking the disk gives error 0GBV59-7QJ9HW-MFPWMG-60QC03 what does this mean?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2019 07:43 AM

HP Recommended

 

 

That means internal hard drive has failed and has to be replaced with a new one of similar form factor.

 

Manual: http://h10032.www1.hp.com/ctg/Manual/c04777516

 

You can buy any good branded 2.5 inch SATA HDD or SSD.

 

Use recovery media that you must have created after first setup of this notebook, to factory reset OS after replacement.

 

If you need to back up any data from failed drive, you can try to connect it to another PC using SATA to USB adapter and try to copy the files through explorer.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-03-2019 07:43 AM

HP Recommended

 

 

That means internal hard drive has failed and has to be replaced with a new one of similar form factor.

 

Manual: http://h10032.www1.hp.com/ctg/Manual/c04777516

 

You can buy any good branded 2.5 inch SATA HDD or SSD.

 

Use recovery media that you must have created after first setup of this notebook, to factory reset OS after replacement.

 

If you need to back up any data from failed drive, you can try to connect it to another PC using SATA to USB adapter and try to copy the files through explorer.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.