05-15-2020 06:11 PM - edited 05-18-2020 11:22 AM
I would like to give my old notebook to a friend's daugher. It's a HP HP - 15-af100nf. A old and slow pc but she is 9 and it's only for basics stuff.
Nothing on memtest86+, HD tune Pro and all HP Bios tests. Zero fill format, bios update.
Install with MediaCreationTool1909 on USB, checksum OK.
after new install ok :
if I instal
or if i connect to internet and execute windows update
I end up with a very slow pc that freeze 2 seconds and o 2 seconds.
After install task manager
After AMD Drivers install
During windows update PB appears
The only exe using man UC %
05-26-2020 01:58 PM
@crakance Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, I see that you've used the Microsoft media creation tool, instead I suggest you use the HP recovery media, If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps. Or you may also attempt to download the same using the steps on this link: click here
For details on how to perform a successful reset: click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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I am an HP Employee
05-28-2020 10:57 AM
First thanks for your answer.
I don't have HP Recovery Media but I don't think the problem is coming from there. The Microsoft Media Tool is reliable.
The installation is new and seems only software between Windows updates or AMD drivers.
Furthermore, the problem does not appear on an Ubuntu distribution.
Maybe I need a patch from HP for this model.
05-28-2020 12:35 PM
@crakance The reason I suggested the use of recovery media, is because it contains the drivers, software and possible patches to resolve such issues while it reverts the device to its original state, also, the only patch you can use or install, is the BIOS update via USB to resolve such issues: click here to find and install the same.
Let me know how that pans out.
I am an HP Employee
05-31-2020 06:50 AM - edited 05-31-2020 06:53 AM
I try tu use HP Cloud Recovery Tool v2.4.2,0 from your link.
See screenshot below, from the PC and from HP CRT, run as Admin of course, no mistake on product iD.
Try with N7J65EA#ABF / N7J65EA / and same with lower case.
Wrote : " iD is different or not valid, Please contact HP support"
The Bios was already update to the last version from this link.
Thx for your time.
06-01-2020 10:50 AM
06-01-2020 04:43 PM
But why it doesn't work for this model ? Is it the same on your computer for this model ?
Order anything for this computer is not a viable option. It's clearly an update error on MS Windows update or on AMD Drivers.
I need to keep this post open please.
I need an exceptionnal person who could upload to me the recovery media on a free server or transmitting on any other way.
Or better, a person who have any idea or solution.
06-02-2020 09:53 AM
@crakance The best way to identify as to why it is not working for your model is to get in touch with the support team, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee