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‎02-07-2019 01:32 AM

HP Recommended
Product: 15-bs100nj
Operating System: Microsoft Windows 10 (64-bit)

The laptop has been restarting for more than half an hour from now and still restarting after the message pop uped don't interrupt the screen will blinks and something like that I didn't touch anything from that time I don't want know what to do now please help me fast the laptop still running

1 person had the same question
4 REPLIES 4

‎02-07-2019 01:54 AM - edited ‎02-07-2019 01:59 AM

HP Recommended

@Faresoyam 

Try to recover the BIOS:

https://support.hp.com/us-en/document/c02693833

If needed try BIOS F.42 to make a recovery usb:

https://support.hp.com/us-en/drivers/selfservice/hp-15-bs100-laptop-pc/16851388/model/18165199

If you are still under warranty contact HP:

https://support.hp.com/us-en/contact-hp/product/hp-15-bs100-laptop-pc/16851388/model/18165199

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎02-07-2019 05:15 AM

HP Recommended

I tried to use HP bios recovery it worked and bios started to install but when it finished it return to the same situation what I must do I need to use it today I can't send it to warranty

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‎02-17-2019 08:33 AM

HP Recommended

The same problem.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/hp-15bs100ur-BIOS-v-51-update-fail/td-p/70191...

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‎02-17-2019 08:39 AM - edited ‎02-17-2019 08:51 AM

HP Recommended

Can you answere https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-15-bs100nj-not-working-after...

is it a difficult troble? v.42 has bad bug with wrong boot inicialization, but downgrade to v.40 or older impossible, and we are a the trap is when we can not forward not backward...

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