HP 15s-fq2026nq problem with drivers for 20H2

[DarkBlue_]

I installed Windows 20H2 on brand new HP 15s-fq2026nq, but the problem is drivers, because they didn't install correctly:

- on the drivers page is Intel WLAN Driver, but on the laptop cover is showing RTL8821CE, so even these drivers for Realtek doesn't install

- there is many unrecognized devices

- only video drivers installed corectlly

I don't know where to search for drivers? Wireless doesn't work, so no way to let Windows check for correct drivers.

HP says it's tested for 20H2?

[Paul_Tikkanen]

Hi:

if your notebook has the Realtek  RTL8821CE wifi adapter, here are the links to the latest wifi and Bluetooth drivers for it.

Wifi:  2024.0.10.220 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111389.exe

Bluetooth:  1.8.1030.3010 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

You are on the right support page for your notebook, which only shows the Intel wifi adapter driver.

HP Laptop PC 15s-fq2000 Software and Driver Downloads | HP® Customer Support

If you post the hardware ID's for the unrecognized devices, I'll see if I can help you find the right drivers for those.

Use this guide for how to find the hardware ID for a device...

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

[DarkBlue_]

Hello, thank you very much, wifi is done.

This is the info of other issues:

BASE SYSTEM DEVICE
PCI\VEN_8086&DEV_9A11&SUBSYS_87FE103C&REV_01
PCI\VEN_8086&DEV_9A11&SUBSYS_87FE103C
PCI\VEN_8086&DEV_9A11&CC_088000
PCI\VEN_8086&DEV_9A11&CC_0880

PCI DEVICE
PCI\VEN_8086&DEV_A0A4&SUBSYS_87FE103C&REV_20
PCI\VEN_8086&DEV_A0A4&SUBSYS_87FE103C
PCI\VEN_8086&DEV_A0A4&CC_0C8000
PCI\VEN_8086&DEV_A0A4&CC_0C80

PCI DEVICE
PCI\VEN_8086&DEV_A0E8&SUBSYS_87FE103C&REV_20
PCI\VEN_8086&DEV_A0E8&SUBSYS_87FE103C
PCI\VEN_8086&DEV_A0E8&CC_0C8000
PCI\VEN_8086&DEV_A0E8&CC_0C80

PCI DEVICE
PCI\VEN_8086&DEV_A0E9&SUBSYS_87FE103C&REV_20
PCI\VEN_8086&DEV_A0E9&SUBSYS_87FE103C
PCI\VEN_8086&DEV_A0E9&CC_0C8000
PCI\VEN_8086&DEV_A0E9&CC_0C80

SM BUS CONTROLLER

PCI\VEN_8086&DEV_A0A3&SUBSYS_87FE103C&REV_20
PCI\VEN_8086&DEV_A0A3&SUBSYS_87FE103C
PCI\VEN_8086&DEV_A0A3&CC_0C0500
PCI\VEN_8086&DEV_A0A3&CC_0C05

UNKNOWN
ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001

UNKNOWN
ACPI\VEN_INT&DEV_34C5
ACPI\INT34C5
*INT34C5

UNKNOWN
ACPI\VEN_HPIC&DEV_0003
ACPI\HPIC0003
*HPIC0003

[Paul_Tikkanen]

You're very welcome.

Most of those devices can be installed by the Intel chipset installation utility.

Restart the PC after installing the driver.

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110594.exe

ACPI\VEN_INT&DEV_34C5

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110603.exe

ACPI\VEN_HPQ&DEV_6001:

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104363.exe

ACPI\VEN_HPIC&DEV_0003:

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110546.exe

After you install the above drivers, please let me know if any of them didn't get installed, post the hardware ID's for those and I will go back to the drawing board.

[DarkBlue_]

Intel chipset installation utility (sp110594): first 5 are still

ACPI\VEN_INT&DEV_34C5 (sp110603) : still

ACPI\VEN_HPQ&DEV_6001 (sp104363) : gone

ACPI\VEN_HPIC&DEV_0003 (sp110546) : gone

[Paul_Tikkanen · Accepted solution]

OK:

Try this version of the chipset driver for the 1st five and restart the PC.

Intel Chipset Device Software - Tiger Lake

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108785.exe

ACPI\VEN_INT&DEV_34C5:

Intel Serial IO Driver - Tiger Lake

https://ftp.hp.com/pub/softpaq/sp110501-111000/sp110771.exe

[DarkBlue_]

Now, that is left:

BASE SYSTEM DEVICE
PCI\VEN_8086&DEV_9A11&SUBSYS_87FE103C&REV_01

[Paul_Tikkanen]

I've never heard of this driver before...

Intel Gaussian and Neural Accelerator Driver

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111494.exe

Here's a partial copy and paste of the driver setup information file that shows driver support for the remaining hardware ID.

;==============================================================================
; Manufacturer and Models Sections
;==============================================================================

[Manufacturer]
%Intel%=Intel, NTamd64.10.0, NTamd64.6.1

[Intel.NTamd64.10.0]
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_5A11 ;GNA 0.9
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_3190 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4511 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_8A11 ;GNA 1.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_9A11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4E11 ;GNA 2.0
%IntelGNA.DeviceDesc%=IntelGNA_Install, PCI\VEN_8086&DEV_4C11 ;GNA 2.0

[DarkBlue_]

Finally, everything is good now. Thank you very much.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.