02-13-2019 04:26 AM
My notebook won’t power up. I’ve tried the BIOS recovery, tried to start up without battery and then with battery/without adapter plugged in. (light next to AC adaptor indicates battery is fully charged/ is white when I have the adaptation plugged in). The computer is under warranty. Since buying I have relocated to Japan. Japan HP says they can’t help me because it is a US bought notebook. Peroson on chat helpline at HP USA is stating I have to incur costs of shipping for their defective product and won’t give me any indication of what the likely issue is so I can try and remedy the situation here. I tried to reach tech support over the phone and over an hour later (yes, literally over an hour on hold), I gave up. I’ve experienced extraordinarily horrendous customer service on an issue that appears to be affecting a great deal of laptops (as the automated voice directory for tech support line flat out asked if I was having trouble powering up my laptop before directing my call). I would really just like to fix this issue in as most direct and quick as manner as possible. Your help is appreciated.
02-13-2019 08:30 AM
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